Support

Subscriptions are managed by Apple, not inside the app. To cancel:

• Open iOS Settings
• Tap your name (Apple ID) at the top
• Tap Media & Purchases → Subscriptions (or just tap Subscriptions)
• Tap your Lash Create plan (Premium, Individual, or Salon) → Cancel Subscription

Your plan stays active until the end of the current period, and the related features keep working until then. Cancelling does not delete any salon or client data you've saved.

If you've reinstalled the app or signed into a new device with the same Apple ID:

• Open Lash Create
• Tap the menu (•••) in the editor header
• Tap Manage subscription (or Subscribe) to open the paywall
• Tap Restore Purchase

If your subscription is still active on your Apple ID, premium will unlock immediately.

Eye detection works best when:

• Your face is well-lit, with no harsh shadows across the eyes
• Both eyes are open and clearly visible
• You're not wearing glasses or thick fringe covering your eyebrows
• The photo is in portrait orientation with your face roughly centered

If detection still fails, you can position lashes manually by dragging them onto each eye.

Design tool (free & Premium): no. The pictures you take or pick are processed entirely on your phone, and your saved designs are stored locally.

Business plans: client photos and saved design snapshots are uploaded to your salon's private, secure Firebase storage so they sync across your team and devices. They're stored privately, used to show those images inside the app, and deleted when you delete the client, appointment, or salon.

Booking page & directory (Salon plan): a few images are public because those pages are public — your logo and cover banner, and any recent-work photos you choose to publish (which can include a result photo of a client). These are stored so anyone with your page link can see them, and we strip any embedded metadata (like GPS location) from logos and banners when you upload. You choose what to publish; where a photo shows a client, you're responsible for having their consent, and removing it in the app removes the public copy.

The app also includes the TikTok Business SDK and Firebase Analytics for advertising and usage measurement, which collect device and usage data (not your photos). You can decline cross-app tracking when prompted. See our Privacy Policy for full details.

Yes. You can publish photos of recent work — including a result photo saved on a client's record — to your public booking page and, if it's switched on, your directory listing. In the app, open the photo and tap Share to website.

Because these pages are public, a published photo can be seen by anyone with the link and may show up in search engines. If the photo shows a client, it's their personal data, so only publish it when you have that client's consent to display their image publicly. To take a photo down, delete it in the app — that removes it from your booking page and directory too.

As the salon owner, generate an invite code in the app and share it with your team member. They download Lash Create, create their own account, and enter the code to join your salon — on their own phone and Apple ID. There's no extra charge per staff member; your Salon plan covers the owner plus up to nine staff.

Open Team, tap the person, then Pay. This row is owner only — it is not shown to an admin, who can see the whole salon's Today and all of Insights but not what anyone earns.

Pick how their base works: by the hour, on a monthly salary, or not paid here, which is the right answer for a freelancer renting the chair, for anyone you pay outside the app, and for yourself. On an hourly rate you also set how many hours a week they do before overtime starts, and what overtime is worth.

Commission sits beside the base rather than replacing it, because most salons have both. Give a percentage of their service takings, a higher one above a monthly target if you run one, and a separate percentage on products they sell. Then choose whether commission is paid on top of the base or whether they get whichever is bigger, which is how a guaranteed hourly against commission works.

Changing a rate records the date it starts from, so months you have already paid keep the figure you paid them at.

From your rota and, where there is commission, your takings.

• Hours are rostered hours: time on shift after any days off and any hours you trimmed, not the length of their appointments. It records what was scheduled, so somebody who left early without their hours being trimmed still reads as a full shift.
• Overtime is counted a week at a time, not across the month, or a quiet week would cancel out a busy one.
• A paid day off is paid at their own normal length for that weekday, so a part timer's Tuesday is their Tuesday and not the salon's. An unpaid day off pays nothing.
• Commission on services uses the value of the work they did, after discounts and refunds, counted whatever the client paid with. Work covered by a package or a gift card counts, because that money came in when the package was sold and somebody still did the work.
• Commission on products only counts sales with their name on them. A sale rung up as unattributed, and anything bought through your online shop, has nobody to pay — the screen tells you how much that was.

It is an estimate, not a payslip. There is no tax, no national insurance and no pension in it, and it is not what left your bank. Lash Create does not run payroll and does not file anything on your behalf.

You type it, the same as any other bill — Lash Create never posts an expense for you. What it does is have the number ready.

Add a recurring bill in Expenses, set the category to Staff, and a Who row appears so you can name the person. Turn on Amount varies and tell it whether a cycle pays for the month before or the month it falls in. Each due date in the Confirm list then shows the figure from their pay, and opening one fills the amount in with where it came from underneath.

Type straight over it whenever you need to — a bonus, a holiday you are settling, a round number. Whatever you save is what counts, and your statement shows the estimate and what you actually paid side by side so you can see the difference.

Open your team in the app and revoke the staff member you want to remove. Their access to the salon is cut off the next time their app checks in, while your salon's clients, bookings, and history stay intact.

By default staff see the clients assigned to them and the shared salon setup. You control the rest from your sharing settings — for example whether staff can view client photos, health notes, product history, or contact clients. You can change these at any time.

When you turn on online booking, Lash Create gives your salon a public page at book.lashcreate.app/your-salon. Anyone with the link can see the details you choose to publish — your salon name, location, logo, cover banner, the services and prices you've listed, your opening hours, and a link to your Google reviews if you add one.

Clients pick a service and a time, then send a booking request with their name and contact details. If you haven't set up online payments, nothing is charged on the page and it's paid in the salon; if you have connected Stripe, you can take a deposit or the full amount at booking. The request lands in your app for you to approve and assign to a staff member, and the client gets a confirmation email when you approve it. If you decline it, or don't answer within 7 days, the client gets an email saying so, and any card hold is released or deposit refunded. If you turn on auto accept instead, bookings go straight into your diary and the client is confirmed straight away. You can share the link directly, add it to your social profiles, or embed it on your own website.

Yes. Turn on Shop in the app and add your products with their photos, options and prices. They appear on your booking page, where a client fills a bag and checks out with their name, email, phone and either a delivery address or a note to collect at their next appointment. You set your own delivery charge and a spend that makes it free.

Payment goes through your own Stripe account, exactly like a deposit, so you need Stripe connected before the shop can open. Each order lands on Today and in Calendar alongside your appointments, stock comes off automatically, and you can search orders or export a period for your books.

Open the order and mark it posted. You can print a postage label from the app, paste in a tracking link or reference, and the client gets an email saying it is on its way with the tracking on it.

If you are packing several at once, tap Scan and point the camera at the barcode on the label, or pick a photo of it, and the app opens that parcel’s order. Packing and posting do not have to be the same moment.

They go on your waitlist instead of leaving. A day with nothing free offers to take their details, and if you switch on Let clients ask for another time in your booking rules, they can also name a day and an hour you are not offering at all, including a day you do not normally work.

Each entry records what kind of no it was, so you can see when the same Tuesday keeps filling up. When something frees, open the entry and offer a slot: the app makes a link that books that one time, once, and you send it by WhatsApp, Messages or email. The first person to open it gets it, deal included, and anyone else is told it has gone.

Open a team member and set how they work: full time on the salon’s own hours, part time on their own weekly pattern, or freelance on shifts you add. Hours are set by dragging, and they are always clipped to the salon’s opening hours, so nobody is ever offered outside them.

Days off are one calendar: tap the days, and past days stay where they are. Your booking page uses exactly the same rule, so a day nobody is in offers no times rather than times nobody can work. Owners have working hours too.

Yes. Write your questions in the app as a general form everyone answers, plus service forms for the treatments that need their own. A service form can cover everything on your menu, which keeps covering services you add later, or only the services you tick.

When a client books online, the form appears before they confirm and they sign it with their finger on the page. The signed answers land on the booking and on their client record, and you can open the PDF from either. You can also sign one in the salon on your own phone, and it is the same form either way.

Yes. The app can write your appointments and days off into your own iPhone calendar and keep them up to date when something moves or is cancelled. It never reads the rest of your calendar.

It goes one way only, from Lash Create into your calendar. An event you create in the Calendar app will not appear in Lash Create, so keep making bookings in the app.

Open Services in your booking settings and tap the time beside a service. Pick one of the common lengths, step it up and down, or tap the number and type it, anywhere from 5 minutes to 10 hours. A service priced per style or listing sets a time on each one.

Whatever you set is how much of the diary that booking holds, and it is what clients are shown when they pick the service. If you set a service shorter than your booking slot length, the booking still holds a whole slot; the slot length is in Availability.

No. Your salon’s time zone follows your salon’s address, not the phone in your pocket, so your opening hours stay where your chairs are while you are away. You can set it by hand in Storefront → Configure → Availability if your registered address is not where you actually work, and once you set it nothing overrides it.

Connect a Stripe account in the app's payment settings. Once connected, you can take a booking deposit or the full price online, charge a no-show or late-cancellation fee, and sell gift cards and prepaid bundles through your booking page.

Clients enter their card details with Stripe, and the money goes directly to your own Stripe account — Lash Create never sees or stores card numbers. Refunds and any payment disputes are handled from your own Stripe dashboard. If you'd rather not take payments online, just leave Stripe disconnected and everything is settled in the salon as before.

In the app, open Online booking settings and tap Salon banner. Choose a photo and tap Upload — the in-app preview shows how it looks on both desktop and mobile before you publish.

• Best size: 1600 × 600 pixels
• Aspect ratio: 8:3 (wide landscape)
• Minimum size: 1200 × 450 pixels (smaller images are rejected so your page stays crisp)
• Formats: JPG, PNG, or WebP

Your logo and salon name sit over the lower-left of the banner, so keep that corner fairly clear. Images are optimised automatically when you upload, and we strip any embedded metadata (like GPS location) first. The banner appears on your full booking page; the smaller embedded booking widget doesn't show it.

Yes — if you've listed your salon in the public directory at lashcreate.app/directory, your listing stays visible for up to 30 days after your plan ends, so you don't lose your place while you decide whether to renew. During that time online booking is switched off, so the listing still shows your salon but doesn't take new requests. Renew within those 30 days and everything carries on as before; after that the listing is removed. You can also remove your listing at any time by turning off directory listing in the app.

Some lash styles vary in length or finish, so the price shown is a guide based on the service you pick. Your artist confirms the final price in the salon once they've seen what you'd like — there are no hidden charges. If the salon takes a deposit online, it's shown clearly at checkout and comes off your final total.

You can delete individual clients, appointments, and other records from inside the app at any time — deleting a record also removes its photos from cloud storage, including any copy you published to your booking page or directory.

To delete your whole account and the salon data tied to it, email support@lashcreate.app and we'll remove it.

The client details you enter belong to you and your clients — we store them on your behalf so you can run your business, and we don't use them for anything else. You're responsible for having your clients' consent to keep their details (including any health notes) and to publish any photo that shows a client, and for handling their requests about their own data. We're happy to help if you need to export or delete records.

Try these in order:

• Force-quit and reopen Lash Create — purchase status often refreshes on relaunch
• Tap the menu (•••) → Manage subscription → Restore Purchase
• Confirm the purchase appears under iOS Settings → your Apple ID → Subscriptions

Salon plan: If you're the owner, give it a few moments after purchasing, then reopen the app — your plan unlocks once the payment is confirmed. Staff unlock automatically once the owner's plan is active and their phone is online; staff don't need to restore anything.

If premium still hasn't unlocked, email us with a screenshot of your subscription page and we'll sort it.

App Store refunds are handled directly by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Lash Create purchase, and request a refund.

Lash Create runs on iPhone and iPad with iOS / iPadOS 17 or later. It is not currently optimized for Mac.